Audits & Assessments

Start with clarity. Grow with intention.

Before making strategic changes, it’s critical to understand where you are. Our Audits & Assessments offer a clear, actionable snapshot of your organization’s leadership, culture, communication, and customer connection. They can be used as a standalone diagnostic or as the first step in a larger engagement. Current offerings include:

Voice of Customer Utility Snapshot – $2,500
Best for: Teams designing or delivering customer experiences who want to sharpen insight collection and application. Package includes:

• Stakeholder interviews (up to 5 internal and/or external customers)

• Analysis of how effectively user insights are gathered and applied

• Voice of Customer Flow Map + 3 action recommendations

• 90-minute debrief session with your team

Organizational Alignment Audit – $3,000
Best for: Organizations feeling misaligned, stuck, or facing an upcoming change. Package includes:

• Leadership interviews (up to 5 people)

• Quick culture health survey (organization-wide)

• Assessment of alignment across vision, strategy, and team execution

• 2-hour feedback session + written report with strategic recommendations
  
  

High-Performance Culture Audit – $3,500
Best for: Organizations experiencing turnover, morale dips, or culture drift. Package includes:

• Culture surveys + focus groups or interviews (depending on size)

• Analysis of engagement, trust, communication, and alignment

• Culture map + strategic recommendations

• Leadership debrief + facilitation guide

Mini-Engagements and Bundle Options

Each audit is available as a streamlined mini-engagement for teams seeking a focused check-in or early discovery step. Mini-audits include a condensed version of our core methods—fewer interviews, a simplified deliverable, and a shorter turnaround—while still delivering actionable insight and strategic direction.

Mini-audits are ideal for:

• Early-stage exploration

• Budget-conscious projects

• Fast alignment before an initiative

• Testing our process before a larger engagement

You can also bundle any audit into a broader Customer Insight, Strategic Services, or Culture Transformation package for a seamless, end-to-end experience. Ask about mini-audit pricing and bundle options during your consultation.

Don’t see what you’re looking for? Contact us - we’ll co-design the service that’s best for you.

Begin with Clarity

Before you redesign, restructure, or invest in change— pause to reflect. Let us help you understand where you are, so you can move forward with purpose. At HDRS, our audits and assessments are more than diagnostics. They’re invitations to listen deeply, realign intentionally, and build the future with clear eyes and open hearts.